Nobody Orders a Substation the Week the Tenant Walks In.
by: Anthony S. JacksonPublished on: 05/10/2026Technology spend is usually judged by its size. Judge it by its direction instead: aimed at the class of customer the business intends to win, built one band ahead, and paid for by re-aiming what you already spend.
The Decision Was Written Down. Finding Why It Was Made Still Took Five Hours.
by: Anthony S. JacksonPublished on: 02/10/2026Good documentation isn't the same as findable documentation. The line almost nobody writes, what would make us reconsider this, is the one that actually saves the hours.
It Took Half an Hour. My Pride Was Not the Proof It Worked.
by: Anthony S. JacksonPublished on: 01/10/2026Pride that a tool worked and evidence that it worked are not the same thing. Most AI productivity numbers skip the check and only reach the people still using the tool.
She Said She Wasn't Sure She Could. I Was the One Who Hadn't Done My Job.
by: Anthony S. JacksonPublished on: 30/09/2026A confidence problem and a scope problem produce the exact same sentence, "I wasn't sure," which is why the standard fix for one, reassurance, does nothing for the other.
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